Our packages are usually delivered in the Netherlands by DHL. They deliver packages from Monday to Saturday and some zip codes even Sunday. When we offer your gift to DHL, you will receive an email with the track & trace code. With this code you can track your delivery and you know when they will come to you. Your package will be offered once, are you not at home? Then the package will go to a collection point near you.
Tintelingen will send you reminder emails until the package has been picked up. Not collected from the collection point within 7 days? Then the package will automatically be returned to Tintelingen. After Tintelingen has received it, your points will become available again in the webshop. Tintelingen will send you an email that you can place an new order. Please be aware that in December and January it may take up to 4 weeks before we have processed your return.
You can see what time the delivery person will come to you based on your zip code, up to 10 days in advance. You can check this via: https://www.dhlparcel.nl/nl/bezorgtijden