• library_books I would like to receive a manual for a product.
• library_books Are all stated values inclusive or exclusive of VAT?
• library_books What do I receive when I choose a gift card?
• library_books What do I receive when I choose a donation to charity?
• library_books What is the maximum number of gifts I can order?

• library_books How do I check the amount of points I can spend?
• library_books The gift I would like to order has a longer delivery time. What does this mean?

Operation of the webshop (5)

• library_books How do I place my order?
• library_books I am not sure if I ordered or not.
• library_books How do I determine the balance on my gift card?
• library_books How can I determine the amount of my charitable donation?
• library_books What are book points?

Place an order (4)

• library_books How do I place my order?
• library_books I do not have enough points, what now?
• library_books What does postponed delivery mean?
• library_books I have remaining points left, what can I do with them?

Product specifications (3)

• library_books I would like more information about a particular product.
• library_books I would like to have more information regarding an experience.
• library_books The gift I would like to order is sold out, what now?